Student Complaints

Here at Lamar University Online, we take your complaints seriously, and want conflicts resolved quickly and fairly. When a dispute arises, often the best course of action is negotiation to resolve the disagreement.

Initially, we ask that students and faculty try to communicate with the department most directly connected to the issue at hand to resolve the conflict. There are also various services and communities that you can reach out to if you are in need of assistance. Contact information for such services can be found in the

→ Student Complaints: A Brief Guide for Online Students

Complaint Resolution Advocate

If you are unsure about who to contact or have been unsuccessful and need more assistance with a complaint, contact the Complaint Resolution Advocate by:

Senior Associate Provost for Academic Affairs
by email at
by phone at (409) 880-8400
or by online form.