Standards of Operation

The Lamar University ombuds serves as a neutral, first-stop for faculty and staff within Lamar University to examine options for resolving disputes and seeking options for a fair and equitable outcome. 

The ombuds adheres to the principles outlined in the Code of Ethics and Standards of Practice advocated by the International Ombudsman Association:

Independence: The ombuds functions independently of formal administrative channels and reports only to the President. Striving to assist faculty and staff, the ombuds serves to clarify issues and encourage problem solving. This may take the form of mediation, coaching, or other informal avenues by which issues can be resolved in a fair and efficient manner. 

Impartial: An ombuds is neutral and does not take sides. Instead, he/she works to develop options to address issues which support empowerment and an equitable process for those seeking assistance with organizational conflicts.

Confidential: All information and communication with the ombuds is confidential and identities of individuals are protected from formal channels unless there is an imminent threat of serious harm or prescribed by law.  Parties may elect to give their consent to release information to selected others as a means of resolving an issue or to proceed with mediation. Permanent records of confidential information are not retained. 

Informal: The ombuds cannot impose decisions or replace, substitute, or participate in any formal grievance process. Visiting an ombuds does not trigger a formal investigation. Speaking with an ombuds is always off-the-record. However, it does not prevent an individual from seeking a formal process if desired. Utilizing the services of the ombuds is a good first step to resolving a conflict in a manner that can benefit all parties and prevent further disruption in the future.