LU Student Health Center

To file a complaint regarding services in the Medical, Counseling, or Health Education departments of the Student Health Center:

• Email: shc@lamar.edu with "Complaint" in the subject line, or
• Call: 409-880-8466 to schedule an appointment with the director of the Student Health Center

Counselors and Social Workers

To file a complaint with the Texas Behavioral Health Executive Council (BHEC) against a licensed professional counselor or licensed social worker:

• Call: 800-942-5540
• Online: BHEC Complaint Form
• Write:
  Texas Behavioral Health Executive Council
  1801 Congress Ave., Ste. 7.300
  Austin, Texas 78701

Nurses

To file a complaint with the Texas Board of Nursing (TBN) against a nurse, nurse practice or conduct:

• Call: 800-821-3205 or 512-305-6876
• Online
  • For Individuals: Complete the TBN Complaint Portal, or
  • For Peer Review: TBN Peer Review Report Form
  • For Employers: TBN Employer Report Form
• Email: complaints@bon.texas.gov
• Fax: 512-305-6870
• Write:
  Texas Board of Nursing, Enforcement
  1801 Congress Avenue, Suite 10-200
  Austin, TX 78701 

Physicians and Physicians Assistants

To file a complaint with the Texas Medical Board about a physician or physician assistant:

• Write:
  Texas Medical Board
  PO Box 2018
  Austin, TX 78768
• Online:  Texas Medical Board Secure Complaint Submission
• Call: 800-201-9353

Pharmacists and Pharmacies

To file a complaint with the Texas Board of Pharmacy against a pharmacy or pharmacist:

• Online: Texas State Board of Pharmacy Complaint Report Form
• Call: 800-821-3205, option 5

Please describe your complaint in detail. Include facts, dates, and names of people involved. If your complaint involves a prescription, please provide information from the prescription label.

Health Insurance

To file a complaint with the Texas Department of Insurance (TDI) about health insurance in Texas:

• Call: 800-252-3439
• Online: TDI Complaint Portal to file your complaint and upload supporting documents
• Visit: TDI Health Insurance Complaints for more information