Frequently Asked Questions

Shared Accounts

1. Are the types of access for shared email accounts?

Yes.  You have either Full or Folder Access.  

  • Full Access permission allows a user to open the shared mailbox from his/her account and act as the owner of that mailbox. While accessing the shared mailbox, the user can:
    • Create calendar items
    • Read, view, delete, and change email messages
    • Create tasks and calendar contacts

However, a user with Full Access permission can't send email from the shared mailbox unless they also have Send As or Send on Behalf permission.

Note:  Only an O365 administrator can assign Full Access to an individual user.

  • Folder Access, account owners or others with Full Access can:
    • Share folders
    • Calendars
    • Contacts  
    • Assign permissions as necessary

2. Are there multiple sending options?

Yes.  You can either Send As or Send on Behalf.  

  • Send As allows a user to impersonate the shared mailbox when sending mail. For example, if Sally opens the shared mailbox Marketing Department and sends an email, it will look like the Marketing Department sent the email.

Note: Only an O365 administrator can assign Send As permissions for an individual user.

  • Send on Behalf allows a user send email on behalf of the shared mailbox. For example, if John logs into the shared mailbox Reception Building 32 and sends an email, it look like the mail was sent by “John on behalf of Reception Building 32”.

Note: Only an O365 administrator can assign Send On Behalf permissions for an individual user except where noted.

3. What are the most common mail folder permissions assigned?

  • Owner - Create, read, modify, and delete all items and files, and create sub-folders. As the folder owner, you can change the permission levels others have for the folder (Does not apply to delegates.)
  • Reviewer - Read items and files only
  • Editor - Create, read, modify, and delete all items and files

Note: With Editor permissions, a delegate has send-on-behalf-of permission. Sent messages contain both the managers and delegates names. Message recipients see the managers name in the Sent On Behalf Of box and the delegates name in the From box.

Legacy Email Protocols

1. What is changing?

Starting March 28th, 2022, Lamar University will be removing support for email access using legacy email protocols (POP3, IMAP, SMTPS).

2. What are legacy email protocols?

Any email protocol that relies on password alone to log in is a legacy protocol. This is because “password alone logins” have several vulnerabilities associated with them, as passwords are easily lost or stolen. Some examples of such legacy email protocols are: POP3, IMAP, and SMTPS

3. Why is Lamar deprecating these protocols?

Lamar introduced 2-Step Login (Multi-Factor Authentication) in 2020 to improve security for all Lamar services. Legacy email protocols do not support 2-Step logins, therefore these protocols for accessing email will no longer be supported.

4. How many people will be impacted by this change?

This will affect a small percentage (about 0.005%) of LU email users.

5. Am I affected by this change?

  • If you are using Microsoft’s Outlook client on your phone, you are not affected. Outlook stays current and is the only mail application that is currently 100% supported by both Lamar and by Microsoft.
  • Only a handful of our 130,000 users are still using legacy email protocols. However, if you are still using an email client such as Thunderbird, Mail on iOS 10 or older/MacOS 10.14 or older, or certain older proprietary Android mail apps - you will be impacted and need to use Outlook.

6. What do I have to do to prepare?

Download and use Microsoft Outlook for free for your phone or computer for access to Lamar email. If your phone or computer does not support Outlook, you can continue to access Lamar email through your browser.

7. What are the officially supported email clients?

Microsoft Outlook

8. Will my phone work with these changes?

If you are able to download Microsoft Outlook on your device, then it is supported.

9. Will Lamar accommodate any exceptions in my case?

No, as Microsoft’s roadmap for change indicates that they are on the path to deprecate legacy email support. LU Email is provided through Microsoft Office 365, subsequently these changes will affect Lamar University users.

10. My phone was working fine yesterday and suddenly lost the ability to check my mail. What happened?

Please check to ensure your device meets the compatibility requirements for LU email, and download Outlook for your device.