November 6, 2019

Meeting called to order by Mr. Craig Ness at 10:09 a.m. and adjourned at 10:51 a.m.

Attendees: James Marquart, Craig Ness, Priscilla Parsons, Vicki McNeil, Brenda Nichols, Arne Almquist and Joe Nordgren

ITEM

ACTION TO BE TAKEN/COMMENTS

Approval of Minutes from:

Wed., April 4^th, 2019

Wed., May 2^nd, 2019

Minutes were distributed and approved as written.

1.  IT Strategic Planning         Overview Presentation

(Priscilla Parsons)

Active Projects

□   Strategic Plan Overview- Priscilla Parsons

Completed Projects

□    

Upcoming Projects

□    

General

□   Presenting Information Technology Strategic Plan Overview

□   Balancing Strategic Plan Guiding Principles

□   Proposal of concise natured Mission Statement

□   Goal 1:  Increase institutional value of information technology through enhancements and support for student success, learning and instruction, research, and operational support. 

• Maximize benefit through strategic enhancements and operational improvements including enhancements in information system technology analytics, system utilization, research technology, application development, system support for teaching and learning, improved response times, training, and self-service opportunities.

• Strategy 1:  Increase the sustainable knowledge-based and utilization of current systems.
  • Obj. 1:  Create roadmap based on identification of system capabilities and utilization gaps through Ellucian Strategic Assessment.
  • Obj. 2: Increase system and data-based capabilities of user departments
  • Obj. 2a: Identify super-users in primary services areas such as student, financial aid, recruiting and admissions.
  • Obj. 2b: Conduct focused internal and external structured training sessions
  • Obj. 2c: Perform process reviews and assist in the creation of operational procedures manuals
  • Perform process reviews and assist in the creation of operational procedures manual
  • Obj. 3: Strengthen IT staff in-depth knowledge of student system capabilities
  • Obj. 3a:  Hire replacement TAM or create structure training plan for new student system support staff
  • Obj. 3b:  Identify staff cross-training opportunities
  • Obj. 4:  Incorporate Banner and campus-technology related training into university-level training program.
  • Obj. 5:  Enhance campus-wide training and support for MicrosoftO365 product suite.
• Strategy 2:  Improve responsiveness to operational issues and prioritize initiatives
  • Obj. 1:  Design and implement organizational structure to provide adequate campus coverage and responsiveness.
  • Obj. 2: Define roles and responsibilities for classroom support
  • Obj. 3:  Actively manage classroom technology
  • Obj. 3a:  Maintain 5 year replacement cycle for student-facing computers
  • Obj. 3b:  Apply replacement schedule for classroom technology
  • Obj. 3c:  Extend Microsoft and Google toolsets for use in academic curriculum
  • Obj. 4:  Improve first-call resolution rates
  • Obj. 4a:  Implement tools to facilitate remote troubleshooting capabilities
  • Obj. 4b:  Increase desktop support skills of service desk staff/ place desktop support staff within service desk
  • Obj. 4c:  Transitioning service desk from tier 0 to tier 1 service delivery model
  • Obj. 5:  Decrease elapsed completion for compliance reviews
  • Obj. 5a: Collect required vendor information earlier in the procurement process
  • Obj. 5b:  Remove review from operations staff
  • Obj. 6:  Enhance or extend current systems to facilitate flexibility and adaptability
  • Obj. 6a:  Establish an analytics platform to support executive decision-making requirements
  • Obj. 6b:  Enhance and/or extend current system capabilities through in-house developed applications
  • Obj. 6c:  Evaluate integration platforms to facilitate system integrations
  • Obj. 6d:  Expand utilization  of digital signature capabilities
  • Obj. 7:  Establish periodic review of priorities by IT Steering
• Strategy 3:  assist in research computing shared service commensurate with university-level strategic objectives
  • Obj. 1:  Evaluate need for research computing shared services with HPC expansion and storage
  • Obj. 2:  Review annual NSF Campus Cyberinfrastructure grant for proposal opportunities

□   Goal 2:  Provide reliable, secure, and accessible information technology          services. 

• Monitor and maintain campus infrastructure to meet required service levels; provide flexible and adaptable technology architecture utilizing an appropriate mix of cloud-based and on-premise delivery; and adapt governance, risk management, and compliance practices to support effective management of information technology resources.
  • Presents 5 Strategy Approaches

□   Goal 3:  Promote services-oriented organization, culture, and engagement.

• Foster a campus-wide culture of improvement collaboration, service, accountability, and respect based on appropriate organizational structures, talent management, campus partnerships, and financial accountability.

None to report

3.       Priscilla Parsons

□   Presents 3 Strategies within goal 1.

□   Director over customer support desk to start November 15th.

□   Review Governance document which recommends that committee be chaired by VP IT and VP MIA

4.       James Marquart

□   Apply emphasis on IT personnel to exemplify customer service within goal.

□   Conduct focus groups across campus to assess that objectives are being met.

□   Suggests Ellucian Strategic Assessment be given generic name.

5.       Craig Ness

□   On goal 1, Information and information technology are governed separately. Provide recognition by removing “and” from “Information and technology”.

□    On goal 2, insert technology so statement reads Information Technology Resources.

□   On goal 3, incorporate mitigation.

□   Establish schedule of periodic review of priorities by IT Steering this fiscal year.

□   Generalize objectives by getting rid of any specific references.

□   Present at an upcoming VP & Dean’s meeting.

□   Once this group, as well as President, are in agreement with Strategic Plan Overview, present to faculty senate. 

6.       Brenda Nichols

□   Include Academic Affairs in naming of chair of the Administrative Technology Committee.

7.       Arne Almquist

□   Better define boundary and governance of information and information technology.

8.       Vicki McNeil

□   None to report

9.       Joe Nordgren

□   None to report

Next Meeting

Wednesday, December 4^th, 2019

10:00 a.m.

Wayne A. Reaud Building  

Executive Conference Room #312