Insurance

International Health Insurance

Overview

International insurance coverage is included on all faculty-led study abroad programs. Students participating on a Lamar University exchange program will also have access to coverage, but will have to pay separately as there is not a program fee for exchange programs.

ACE American Insurance Company, a member of the ACE Group of Companies, underwrites the Texas State University System approved policy providing coverage to covered individuals traveling on a trip authorized by the Office of Global Studies and Study Abroad outside of their home country or country of permanent assignment.

In January 2016, ACE Limited acquired the Chubb Corporation, creating the world’s largest publicly traded property and casualty insurance company operating under the renowned Chubb name.

Benefits are available if the Insured Person suffers a medical emergency during the course of a covered trip and is traveling outside his or her home country or country of permanent assignment. The charges incurred must be medically necessary and any travel assistance services must be authorized by the assistance provider shown below.

Please note the policy excludes "injury resulting from off-road motorcycling; scuba diving, jet, snow or water skiing; mountain climbing (where ropes or guides are used); sky diving, amateur automobile racing; automobile racing or automobile speed contest; bungee jumping; spelunking; white water rafting; surfing or parasailing."

Contact

For customer service, eligibility verification, plan information, or to file a claim, contact: ACE USA at 800-336-0627 (from inside the U.S.) or 302-476-6194 (from outside the U.S.); fax 302-476-6154 for claims or inquiries or e-mail diane.basa@acegroup.com. Mail claims to: ACE USA Accident & Health, PO Box 5124, Scranton, PA 18505-0556.

The authorized medical and travel security assistance provider is International SOS. Think of International SOS as your 9-11 provider, not the health insurance itself. International SOS has a team of experts available 24/7 to help you avoid and, if necessary, overcome health and safety emergencies while abroad.

Orientation

Student travel information will be loaded into the International SOS Travel Tracker. This allows the Office of Study Abroad to keep track of travelers, flights, and contact info should an emergency arise.

During orientation, students are advised to download – and register with - the International SOS app: app.internationalsos.com. Our membership # is 11BCAS65032. When abroad travelers can use the mobile APP to ‘Check In’, call collect to SOS, search clinics, and see their travel itinerary – among other helpful tasks.

While Abroad

Once a profile is created with International SOS, travelers will receive a Travel and Security Briefing for their host country. For more details about travel safety, travelers can call and ask for a security briefing from an in-country expert by calling 215 942 8478. Travelers can also access this information through the International SOS website: www.internationalsos.com/members

International SOS can arrange ambulance service, pre-payment at hospitals and clinics, and offer suggestiona for vetted medical clinics anywhere LU students will be traveling. You can also reach a trained doctor by calling their information hotline (collect calls are accepted). Calling International SOS before getting medical treatment is recommended. If travelers visit a local clinic without prior consultation with International SOS, they are instructed to save receipts and work with the Office of Study Abroad on submitting a claim form.