Student Complaints: A Brief Guide for Online Students
The purpose of this guide is to assist online students in handling complaints or concerns. It is recommended that you first contact the specific person or department most directly connected with the issue at hand.
You also have the option of getting advice from the Student Complaint Resolution Office, (409) 880-2138, where a student advocate can suggest strategies for helping you solve whatever problem or issue you have.
Search for your issue and find contact information
Academic advising and class availability
Contacting your advisor first when an advising issue arises is always encouraged, because doing so gives the advisor the opportunity to help you handle university processes and keep you on the path to graduation.
Undergraduate degrees, Master degrees in MSN, Criminal Justice and MBA Program
(409) 880-8872
Graduate Programs in Education, Counseling & Certificates
(409) 880-7409
Grades, exam procedures, absences, content, and teaching methodology
The professor of record for the course has primary authority and responsibility in these areas and is charged with carrying out these responsibilities in a professional manner. The student should first discuss the problem with the faculty member.
Academic probation and suspension Academic probation and suspension
for online students are initially handled through the online advising office at (409) 880-8872 or onlinesuccess@lamar.edu.
Transcripts, credits, degree classification, graduation
General concerns of this nature should be addressed to the Registrar's office at (409) 880-7358 or records@lamar.edu.
Tuition, fees, and other charges
Student billing is handled by the University Bursar's office and can be contacted at (409) 880-8390 or cashiering@lamar.edu.
Disabilities
The Disability Resource Center can be contacted at (409) 880-8347 or DRC@lamar.edu.
Scholarships, financial aid, school-sponsored loans
The Office of Financial Aid handles most of these issues and can be contacted at (409) 880-8450 or financialaid@lamar.edu.
