LU Learn - Blackboard Technical Support FAQ's

1. How can I get technology support?

For questions regarding your LU email account (setting up your email, username, and password issues), email us at helpdesk@lamar.edu or call us at 409-880-2222, 8:00am to 5:00pm, Monday through Friday.

To access your email account please visit https://lu.lamar.edu.

Support hours are:

Monday-Friday, 8 A.M.- 5 P.M., call 409-880-2222.

Blackboard support for students is available after hours (5 P.M.-8 A.M.), on

weekends, and on Holidays. Please call toll free 1-866-321-7170 for assistance

during this time. Or email at blackboard@lamar.edu.

2. How do I navigate through the course?

Click here is to access our blackboard orientation that will help you navigate through your course(s).

3. How do I print materials from my course?

Open the document you want to print and save it to your desktop. From there, you can print it.

5.What are the course expectations located?

Course expectations are located in the syllabus of each course.

6. How do I expand discussion threads? 

Once discussion postings have been submitted you can click on tree view located in the right hand corner. From there you can either click the plus symbol next to your discussion to expand to comments made from other students or click the expand all button located on the right hand side.   

7. Whom do I contact for questions about assignment and course content?

You will email your instructional associate with your questions.

8. How long will I be able to view my course material once I have completed the course?

After the course is over, students will have access for an additional two weeks. You should take this opportunity to save any documents you might need in the future.

9. What are the computer/technology skill requirements for the Blackboard Learning Management System?

  1. You will need regular access to a computer with an Internet connection. The minimum computer requirements for the virtual classroom are:


Microsoft® Windows® Operating System

Internet Explorer® 9

Internet Explorer 8

Firefox (Final Release Channel)

Firefox 3.6

Chrome (Stable Channel)

Windows® XP (32-Bit)

Unsupported

Compatible

Compatible

Compatible

Compatible

Windows Vista® (32-Bit)

Certified

Compatible

Certified

Compatible

Compatible

Windows Vista (64-Bit)

Compatible

Compatible

Compatible

Compatible

Compatible

Windows 7 (32-Bit)

Certified

Compatible

Certified

Compatible

Certified

Windows (64-Bit)

Compatible

Compatible

Compatible

Compatible

Compatible

Apple® Mac OS® Operating System

Safari® 5.1

Safari 5.0

Safari 4.0

Firefox
(Final Release Channel)

Firefox 3.6

Chrome (Stable Channel)

Mac OS X 10.5 “Leopard®”

Unsupported

Compatible

Compatible

Compatible

Compatible

Compatible

Mac OS X 10.6 “Snow Leopard®”

Compatible

Certified

Compatible

Certified

Compatible

Certified

Mac OS X 10.7 “Lion®”

Compatible

Unsupported

Unsupported

Compatible

Compatible

Compatible

                        512 MB of RAM, 1 GB or more preferred

                        Broadband connection required – courses are heavily video intensive

                        Video display capable of high-color 16-bit display – 1024 x 768 or higher resolution

                        A sound card and speakers or headphones

                        Current anti-virus software must be installed and kept up to date

For web-based courses, students should have a basic working knowledge of computers and Internet use and access to a computer with a broadband (DSL, cable, satellite) Internet connection. Other requirements for each course are listed in the university catalog. For more information about supported browsers and operating systems check your compatibility here.

  1. Some classes may have specific class requirements for additional software. These requirements will be listed on the course offerings page. Most home computers purchased within the last 3-4 years meet or surpass these requirements.
  2. You will need some additional free software for enhanced web browsing. Ensure that you download the free versions of the software.

                        Adobe Reader

                        Adobe Flash Player

At a minimum, you must have Microsoft Office 2003, XP or 2007. Microsoft Office is the standard office productivity software utilized by faculty, students, and staff. Microsoft Word is the standard word processing software, Microsoft Excel is the standard spreadsheet software, and Microsoft PowerPoint is the standard presentation software. Copying and pasting, along with attaching/uploading documents for assignment submission, will also be required. If you do not have Microsoft Office, you can check on the Microsoft web site for student edition packages.