Imelda - Answers to Questions

Class Delivery

When are classes starting?

Classes and normal business hours resume Monday, September 23.

I lost everything and need to drop my classes.

If you have not filled out the "Imelda Impact" survey, please do so at lamar.edu/imelda. We will send your information to the the Undergraduate Advising Center for them to assist you. We are incredibly sorry to hear about your loss.

While it is completely your choice to drop, we are here to support you fully should you choose to continue for the Fall semester. Our faculty members are actively working to assist students affected and ease the burdens and stresses. Our Student Health Center and Academic Support Services in STAR Services are also available to help.

Know that you are not alone in this. Our faculty, staff, and administration are here for you during these trying times.

Can I move campus courses to online courses or make changes to my schedule?

If you need to change your schedule, or have other schedule questions, the Undergraduate Advising Center will be open on Monday and can help with that. Call them at 409-880-8822 or email advising@lamar.edu, and they will help on a case by case basis.

We still have no internet or electricity as of now. What do we do if we don't have this by September 23?

Thank you for your patience. Please try to contact your professors by email or through LU Learn (Blackboard) if you have limitations that prevent you from resuming classes on September 23 so that they can work with you. We completely understand what you are going through and promise to help you successfully get through this semester.

What if I can't make it to campus by September 23?

Please try to contact your professors by email or through LU Learn (Blackboard) if you have limitations that prevent you from resuming classes on September 23 so that they can work with you. We completely understand what you are going through and promise to help you successfully get through this semester.

I am concerned about balancing the stress of recovery with my course work. Can anyone help?

Our Student Health Center (409-880-8466) and Academic Support Services in STAR Services (409-880-7201) are available to help.

What medical and counseling services are available to me following TS Imelda?

Schedule a counseling appointment through the patient portal at https://www.lamar.edu/students/student-engagement/student-health-center/index.html or call 409-880-8466. Schedule a medical appointment by calling 409-880-8466. Access health and wellness tools on the Health Center website related to physical self-care and systematic stress management. Academic Health Plans insurance offers “BetterHelp” (https://lamar.myahpcare.com/benefits), an online mental health check-in for insured and non-insured students.

Housing

Are on-campus housing options available if I have been displaced?

We are reaching out to students who have indicated that they are displaced from their homes in the "Imelda Impact" survey. If you have not yet completed the survey, please do so at lamar.edu/imelda. If you have completed the survey, but did not indicate housing concerns, please email studentsuccess@lamar.edu.

I need help preparing to submit documentation fo damages to my home.

The LU Writing Center is available to help! Give them a call at 409.880.8571 to shcedule an appointment.

I am concerned about infections and other health issues due to flood waters.

Academic Questions

I need to change a class.

The Undergraduate Advising Center sustained damage as a result of Tropical Storm Imelda and will not be operational in the Carl Parker building until further notice. Students who need to contact the UAC are encouraged to do so via phone at 409.880.8822 or email at advising@lamar.edu
A limited staff of advisors will be available to help students on campus Monday, September 23 in Financial Aid office 211 on the second floor of the Wimberly Building.
Information on temporary relocation of the UAC will be published ASAP.

I need to speak to someone about my holds on my account.

The Undergraduate Advising Center sustained damage as a result of Tropical Storm Imelda and will not be operational in the Carl Parker building until further notice. Students who need to contact the UAC are encouraged to do so via phone at 409.880.8822 or email at advising@lamar.edu
A limited staff of advisors will be available to help students on campus Monday, September 23 in Financial Aid office 211 on the second floor of the Wimberly Building.
Information on temporary relocation of the UAC will be published ASAP.

Books

I lost my textbooks. Is any assistance available?

While we cannot replace your textbook, the LU Bookstore will work with students/parents on supplying any needed documentation, related to proof of purchase and replacement costs needed for insurance purposes. For further questions, please contact the LU Bookstore at (409) 880-8342 or visit their website at: https://lamar.bncollege.com/shop/lamar/home.  We will continue to work with students on a case by case basis for any additional bookstore related needs. Your form submission is also being reviewed by the Office of Scholarships & Financial Aid for any additional support that is available.

Technical Questions

I am having technical issues logging in to LU Learn (Blackboard) or other LU systems. What should I do?

Contact the LU Technical Support Help Desk at (409) 880-2222 or servicedesk@lamar.edu.

Financial Aid/Finance

I was working with Financial Aid on application of aid to my account before the storm. What should I do to finish the process?

Financial Aid Officers will be in the office Monday available to assist with specific questions about missing documents needed on your account. If you have submitted all needed documentation, it will be processed and you wil be notified via LU email. Students waiting on refunds will receive them early next week.

How do I afford tuition or books now that I've lost property/belongings to Imelda? Does Lamar University have a student relief fund for Imelda victims?

Thanks to the generous support of many in the LU family, the Cardinal Emergency Fund is available to assist those in need. If you have not yet completed the "Imelda Impact" survey, please do so by lamar.edu/imelda. Financial Aid Officers will be reviewing form submissions early next week and will reach out to you.

My next payment on my tuition installment plan was due September 20, but I was unable to pay. What do I do?

Lamar University is extending the payment due date on the second tuition payment installment without late fee penalties. New tuition payment due dates and additional tuition payment support options will be available and published ASAP after September 23.

Giving or Providing Help to Those in Need

Where can I give or donate?

Thank you for your generosity. To help your fellow Cardinals in need, please visit lamar.edu/giving.  In the drop down menu "Designation" choose "Cardinal Emergency Fund". Other opportunities to help and support recovery efforts will be communicated in the coming weeks via OrgSync, LU social media, and other campus communication channels.

Campus Conditions

Is it safe to be on campus?

While the campus sustained some damage from Imelda, recovery crews are hard at work all weekend to ensure the campus is clean and safe for your return on September 23.

I work on campus, but cannot get to work the week of September 23. What should I do?

Please attempt to contact your immediate on-campus supervisor to discuss your work schedule and options.

Transportation

My car was flooded. Are there any transportation options available for getting to campus?

One resource we know of is http://carpoolsetx.org/

We will publish others as we become aware of them. 

My parking tag was lost or damaged, will Lamar University replace it?

Stop by the parking office for an immediate replacement. A charge for the replacement will be placed on your bill. However, the charge will be taken off your bill when you provide a statement from insurance showing that you've had a loss to your vehicle.