Coronavirus Frequently Asked Questions

Find below answers to the most frequently asked questions. Not finding what you need?  Submit your question using our online form.

Students

Campus

  • What about the remainder of spring 2020?

    The residence halls will remain open for the remainder of the semester. Those that wish to move out may complete a move-out application when it becomes available online next week. To limit the number of students and families on campus at any given time, we will have a coordinated move-out effort. Further instructions will be provided to each residence hall occupant next week. 

    Prorated credits for housing and dining services will be offered for those who elect to move out or forgo using dining services. These credits will be applied to your Fall 2020 and Spring 2021 bills. Graduating seniors in May 2020 or December 2020 may receive a pro-rated cash refund. Details will be forthcoming in the next few weeks. 

  • What about dining services?
    Dining services will resume in a limited capacity the week of March 23.
  • Can I get a refund or credit for my parking pass for the rest of this academic year?
    Unfortunately, parking pass refunds or credits cannot be processed at this time. This decision is based on parking usage prior to online or alternate deliver method status and ongoing usage for on-campus assignments during this period. However, in consideration of this, there will not be increases to parking rates for the upcoming academic year.
  • Is the cashier's window open? How do I pay my bills?
    While taking an active part to prevent the spread of COVID-19, the LU Cashier’s office will remain open with limited staff during the hours of 10 a.m.—3 p.m. We recommend students utilize the Lamar University website, www.lamar.edu/pay to make all payments for the upcoming Summer 2020 and Fall 2020 semesters.

    Students needing additional time to make summer payments can fill out the short term/emergency deferments form by going to lamar.edu, quick links, and then cashiers. All questions regarding statements/bills or payments should be directed via email to cashiering@lamar.edu. We will be monitoring emails continuously and will answer questions in the order in which they are received.

    For your safety and ours, only students who must pay with cash or students using an international debit card should come to the cashier’s window at this time. This will help eliminate lines and observe social distancing.

    Please contact us if you have any questions.

    cashiering@lamar.edu

    409-880-8390
  • Will we still have a graduation ceremony/commencement in May?

    No. In accordance with Governor Abbott’s office and the CDC’s recommendations, we are suspending all university-sponsored events through the end of May. Unfortunately, this will include the commencement ceremonies scheduled for May 15 and 16. While this is one of the most exciting events of the year, it is in the best interest of our students and their families to postpone this event and they will become part of our August celebrations.

    Those scheduled to graduate in May will still have their degrees conferred with May’s date, but ceremonial celebrations will be postponed. More information will be provided at a later date.

     

Courses

Advising

Financial Aid

Veterans/Military

  • How can I contact the Veterans Affairs Office?
    The best way to contact our office is via email at va@lamar.edu. Our phone line is still open but may result in longer hold times. We also encourage you to ask questions to Chirp, our digital assistant, on the LU Veterans webpage at https://www.lamar.edu/veteran-affairs.  
  • How will my GI Benefits be affected in LU move to online courses?
    At this time, we have been directed by the Department of Veterans Affairs to leave enrollment certifications as is for the Spring term if courses are moved online for the remainder of the semester. This means, that the stipend of Monthly Housing Allowance payments will remain at your current rate. The Department of Veterans Affairs is currently working with Congress to pass a bill which will give the VA the authority to continue GI Bill payments uninterrupted in the event of national emergencies. We will continue to update this page as more information becomes available and encourage you to follow the Department of Veterans Affairs Facebook page for active updates.
  • What happens if I am in the National Guard and have been activated?

    If you are currently receiving Military Tuition Assistance, any current course enrollment that changes from resident to online delivery will not affect your benefit at this time. If you are receiving the GI Bill, current guidance from the Department of Veterans Affairs is to leave enrollment certifications as is. Guidance is forthcoming from the VA and we will continue to update this page as we receive official notification.

    Additionally, many activated Guard members have access to the Internet to continue courses online. We encourage students to keep an open line of communication with their instructors in the event that you are activated. 


Additional information and guidance on university travel, cost tracking and telecommuting can be found on the VPFO Announcements and Resources for Coronavirus information page.

Faculty and Staff

  • Will campus remain open for staff?
    All normal campus operations will continue at this time with campus remaining open.
  • What is the university doing to protect employees who are working on campus?

    Lamar University is taking every precaution and strictly following changing CDC and other guidance to mitigate the risks of COVID-19 to our employees on campus:

    • Most of our students have moved off campus, and courses are being offered online or by alternative instruction format.
    • The majority of our faculty and staff are working remotely.
    • Offices are only staffed from 10 a.m. -3 p.m. each business day with the balance of time allowing remote work where feasible.
    • Employees, whose work does not permit working from home, will be allowed additional working distances within offices and limited meetings and group gatherings.
    • Lamar University campus is closed to the general public. Only individuals with an employee or student ID card and approved contractors will be allowed on campus.
    • Multiple campus buildings are now closed, and other buildings will have restricted access.
    • We continue vigorous cleaning routines for common spaces/touch points, including door handles, elevator buttons and areas of shared usage, such as restrooms and computer labs.
  • How will the university notify faculty and staff if a fellow employee tests positive for COVID-19?
    In the unfortunate event that other employees test positive for COVID-19, LU will follow changing CDC and other guidance to protect the campus community. This includes alerting the proper health authorities, notifying coworkers and those who have likely come in contact with the individual as well as following rigorous cleaning protocols to the facility or facilities in which they work, specifically the individual’s workspace.
  • Are staff permitted to work remotely?
    All campus operations will proceed with campus remaining open. Supervisors are highly encouraged to allow their staff to telecommute from home if job duties allow on a case-by-case basis through May 31. Student workers should also follow guidance from their supervisors. Guidance regarding best practices about working from home will be available shortly.
  • What can I do to be prepared for remote work?
    1. Enroll personal mobile device in LEA 2-step (https://www.lamar.edu/it-services-and-support/lea-2-step/index.html )
    2. Install LU VPN client on laptops (LU-owned preferred; personal laptops allowed)
      https://www.lamar.edu/it-services-and-support/remote-access-service.html )
    3. If remote access to your LU desktop computer is required contact your local technician or central IT service desk by:
      Access the IT service portal ( https://lamaredu.service-now.com/sp ) then click Request Something, Information Security, Remote Access and VPN Service.
    4. Submit paperwork for any equipment that will be / has been taken off-campus.  ( https://www.lamar.edu/_files/documents/finance-operations/administrative-services/property-management/university_property_equipment_checkout_04-10-18.pdf )
    5. In addition to the inventory management paperwork (#4), notify IT of any computers taken off-campus.  Access the IT service portal ( https://lamaredu.service-now.com/sp ) then click Request Something, Information Security, Remote Access and VPN Service.  In the description, please enter “The following computer (has been / will be) removed from campus: “ and include the campus location (building and room); new location; LU tag number, and computer name.
  • What are some security measures I should take with my computer?
    1. Do not share your username or password.
    2. Do not leave your computer unattended.
    3. Do not provide access to your work computer to unauthorized individuals such as spouse and children.
    4. Report any suspicious logins or activity to the IT service desk.
    5. Do not store/save university work on personal devices or computers.  One Drive is available for storage of work documents (see 'What are commonly used tools to support remote work')
  • What are commonly used tools to support remote work?
    • Web-based MS O365 email and One-Drive
      No VPN required
    • Microsoft Teams
      No VPN required
    • Remote Desktop – Access your LU desktop remotely
      VPN is required
    • Checking Voicemail
      dial (409) 880-1890 and wait for the automated voice attendant, press “*” (star) and follow instructions.  Enter the telephone extension with asked for ID.
      No VPN required
  • How do I forward my campus-based phone line?
    1. Department head submits a service desk ticket or email with a list of the personnel that are approved to have their phone forwarded.  The ticket must include for each employee:  employee name, extension, number to be forwarded to, supervisor’s name, and supervisor’s extension….all on one ticket.
    2. Suggested Cell Phone Greeting:
      “You have reached the phone of “……..”. Please leave your name, callback number, and the reason for your call and I will call you back as soon as possible. Thank you.”
  • How do I get help?
    1. Instructions are available by clicking next to each item above.
    2. Visit the LU Tech Support website (www.lamar.edu/its).
    3. Call the service desk for assistance at 409-880-2222. If additional assistance is required walk-in assistance will be available upon request.

Travel

Courses/Advising


Community / General

Campus Preparedness/Events

General Information on COVID-19

  • What is COVID-19?

    The 2019 novel coronavirus, also known as coronavirus COVID-19, is a member of a large family of viruses, which can cause a variety of illnesses in animals and humans. One type of coronavirus causes about 20% of common colds in humans. Other types of coronavirus have caused more serious illnesses in the past, such as severe acute respiratory syndrome (SARS) and Middle East respiratory syndrome (MERS).

    After apparently originating in the Wuhan province of China, the coronavirus COVID-19 spread worldwide, including North America. Like all members of the coronavirus family, it has a single strand of RNA to carry its genetic code. So far, it has caused illness in thousands of people. Among those with the illness, the severity has varied from simple “cold symptoms” all the way up to death. The fraction of those with a severe infection is a small portion of the total number infected with coronavirus, based on current data. The Centers for Disease Control and Preventions (CDC)’s website is the best source for up-to-date information, as well as the Texas Health and Human Services' coronavirus information page.

  • How can I protect myself from COVID-19?
    • You can protect yourself and help prevent the spread of COVID-19 in the following ways:
    • Avoid close contact with people who are sick.
    • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
    • Avoid touching your eyes, nose, and mouth.
    • Clean and disinfect frequently touched objects and surfaces.
    • Stay home when you are sick, except to get medical care.
    • Wash your hands often with soap and water for at least 20 seconds.

    You can find the most recent information, updates, guidance and FAQs for our LU community at https://www.lamar.edu/coronavirus along with a form to fill out for any questions you may have. Someone will get back with you as soon as possible.

  • Where can I get information from other public organizations /counties in the area?

    South East Texas InfoSouth East Texas Info provides a “one stop shop” with links that will enhance information delivery regarding Covid-19 (coronavirus).  You will find links to different county resources.

    Contact: 

    web: setinfo.org
    phone: 409-730-4432
    email: carol.riley@beaumonttexas.gov 

     

     

    Visit the Texas Department of Human Services COVID-19 Case Count dashboard for more information across the state.

  • What do I do if I believe I have been exposed or have symptoms (fever, dry cough, shortness of breath)?

    If you are experiencing symptoms (fever, dry cough, shortness of breath) or you believe you have been exposed to an infected individual, you can call the Southeast Texas Call Center at 409-550-2536 to be evaluated for testing.

    The Call Center is open 24-hours, seven days a week.If you are looking for information about COVID-19, please do not call the Call Center. Youcan call 211 option 6 or visit setinfo.org.