Meet Our Staff

Rachel Hoover Picture 
Rachel Hoover              

Director of STAR Services

Phone: (409) 880-7202                      
Education: B.A. and M.A. in Sociology, Texas Tech University
Experience: Fifteen years in various higher education roles, starting as a tutor as an undergraduate and transitioning to a coordinator and director of multiple academic support programs, including supplemental instruction, tutoring, mentoring, first year experience, and peer assisted learning.

What she does for STAR Services: Rachel Hoover creates, implements, oversees and assesses a variety of programs designed to help students succeed at Lamar University. 

More about Rachel: Quotes serve as a great inspiration for me and I love to share them.

 “What you get by reaching your destination is not nearly as important as what you will become by reaching your destination.” ~Unknown

Caroline's Picture
Caroline Hecker

Administrative Associate, Sr.

Phone: (409) 880-7201
Experience:  More than 20 years working as an Administrative Assistant.

What she does for STAR Services: Caroline Hecker provides administrative support to the STAR Services Director and Coordinators. She is responsible for overseeing the daily functions of the office; maintaining all records; overseeing all payroll, purchasing, and budget processes; and training and supervising office assistants.

More about Caroline: I enjoy camping, boating, hiking…. anything outdoors.  I am very proud to have a son serving in the Navy; I’m a Navy mom. I also love spending time with my daughter. I enjoy reading, and a quote that I really like is:

"A good life is a collection of happy moments." – Denis Waitley

Kelly Williams

Kelly Williams

Coordinator, LU Success & REDtalks

Phone: (409) 880-7209
Education: B.S. in Communication, Lamar University
Experience: Over four years in higher education, including advising, recruiting and coordinating programs.

What she does for STAR Services: Kelly Williams develops, implements and oversees programs designed to help students be successful, including academic skills development programs and workshops. She also coordinates the REDtalks program.

More about Kelly:  In my free time, you will find me fitting in a workout, attending concerts with my husband, playing with my dog Noel, baking cupcakes, or reading a book. I also enjoy trying out new local restaurants and pretending I’m Joanna Gaines from Fixer Upper.

 Kelly E. Picture

Kelly Elia

Admistrative Assistant, Tutoring

Phone: (409) 880-7526
Experience: Ten years in banking and office administration.

What he does for STAR Services: Kelly Elia oversees the daily operations of The LU Tutoring Center by assisting students, maintaining tutors' schedules, and greeting and providing information to all visitors. He works closely with STAR Services staff to best ensure the implementation of quality tutoring. 

More about Kelly:  I enjoy spending time with family and friends, eating out, and trying new foods. I also like to volunteer and participate in various community service opportunities. I'm a huge Dallas Cowboys fan and look forward to every football season.

"Yesterday is history. Tomorrow is a mystery. Today is a gift. That's why it's called the present." -Unknown