Wireless Troubleshooting

The profile installation error message states: "Profile installation failed, remove profile "default_deviceconfig"

• On your device, navigate to Settings>General>Profile.
• Select the profile named "Default_DeviceConfig."
• Select the option to "Delete Profile" and enter pin if prompted.
• Once completed, begin the enrollment process over again. 

If your version of OS X is not a Supported Operating System by Apple or Lamar, you will need to upgrade to a supported version prior to getting a permanent network connection. In most cases this requires an Internet connection. To accomplish this, we will grant you a temporary connection that will allow you to download an upgrade. To arrange this temporary connection, contact the Service Desk at 409.880.2222, by email servicedesk@lamar.edu, or on the seventh floor of the Mary & John Gray Library, Room 707.

The Enrollment process may not complete when using Dolphin browser.  Use the default Android browser and restart the process.

The xPressConnect app fails with a message regarding the Android Credential Storage bug

• • Change your screen lock to a "pattern" with a PIN backup (make sure you know what the PIN is)
  • Reboot your phone
  • Enter your pattern incorrectly several times - eventually you should be prompted to log in
  • Try logging in with the Gmail account your phone is synced with
  • If that does not work, go back to your lock screen and choose the PIN backup option from the bottom
  • Enter your correct PIN code to unlock the screen - you should immediately be taken to the screen lock settings.
  • Choose your preferred screen lock method
  • Connect to the joinLU network, open your browser, and complete the authentication process.  You can delete any certificates relating to your phone if there are any stored.
  • Note: In some cases, older Android phones will not give an option to set a PIN backup.  In these cases, use the Gmail account with which your phone is synced to unlock after entering a bad pattern. 
  • It may also be necessary to clear Credential storage under Settings -> Security

• • Ensure that the system's date & time are correctly configured
  • Join the joinLU network
  • Launch the web browser and begin the connection process
  • When prompted with the Choose your Device type screen, choose Other Operating Systems
  • Download & install the CA Certificate
  • Install the certificate to the Local Machine (not Current User)
  • Browse to install in the Trusted Root Certification Authorities Certificate Store
  • Go back to the web browser and click "Step 2: Install Your Certificate"
  • Install this certificate to Current User
  • When prompted, enter your Lamar University LEA password
  • Allow the certificate location to be automatically selected
  • From the Start menu, open Control Panel
  • Open Network and Sharing Center
  • Choose Set up a new connection or network
  • Select Manually connect to a wireless network
  • Network Name: LUsecure
  • Security Type: WPA2-Enterprise
  • Check Start this connection automatically
  • Click Next
  • Click Change connection settings
  • Click the Security tab
  • Choose a Network authentication method of Microsoft: Smart Card or Other Certificate
  • Click Settings
  • Make sure Use a certificate on this computer is selected
  • Make sure that Verify the server's identity...is checked
  • Enter wifi.lamar.edu in the validate using these servers box
  • Check the Lamar University root CA1 certificate
  • Check "Don't prompt user..."
  • Click OK twice, followed by Close
  • Join the LUSecure network
  • • If prompted with If you expected to find LUsecure..., click Connect

This is usually caused by the Language for non-Unicode Programs being set to something other than English (United States). Follow these instructions to correct this issue.

• • Open Control Panel
  • Open Region and Language
  • Select the Administrative tab
  • Language for non-Unicode Programs select Change System Locale
  • Select English (United States)
  • Select OK twice
  • Reboot your computer
  • Restart the connection process
  • Once complete you can set your Language for non-Unicode Programs back to the previous setting

The Webroot application prevents the XpressConnect application from installing our root certificate. Because of this you must install it manually.

• • Download the zipped root certification and save it to your desktop
  • Extract the contents of the zip file to the desktop
  • Select Start
  • Select Run
  • Enter mmc
  • Select OK