Wireless FAQ

Getting Started

What is the "joinLU" network?

This is the network that is used for the device enrollment that allows access to Wi-Fi services at Lamar University. This network is for the initial enrollment only and does not allow internet access. 

What is the "LUsecure" network?

LUsecure is the network that will be used daily and utilizes 802.1x standards for enhanced security. This network will be used once the enrollment process has been completed on the joinLU network.

How do I join my device to the Lamar University wireless network and what do I need to join?

Connect to the joinLU wireless network, open a web browser and attempt to go to a website. The browser will be redirected to https://wifi.lamar.edu with instructions to get started. To complete this process, a supported device and either a Lamar LEA account, a valid phone number that can receive text message, or a wireless voucher that has already been issued is required.

Do I need to be onsite to complete the enrollment process?

No. The initial enrollment may be completed from anywhere with internet access by visiting https://wifi.lamar.edu and completing the process. Once the device arrives on campus the device should automatically connect to the LUsecure network.  

What device types are supported?

The following device operating systems are supported:

  • Windows 7, 8.0, 8.1, 10
  • Apple MAC OS X 10.7 and higher
  • Apple IOS 5 and higher
  • Android 4.0 and higher
  • Chrome OS
  • Ubuntu 12.04 LTS and higher
  • Fedora 18 and higher

What if I don’t see my device operating system listed?

Contact the Service Desk at 409.880.2222, by email servicedesk@lamar.edu, or on the seventh floor of the Mary & John Gray Library, Room 707. While most major modern operating systems are covered, not every device supports modern enterprise wireless solutions. Support for newer operating systems is being added regularly.

The Technology

What is 802.1x and how do I benefit from it?

802.1x is a modern, enterprise standard designed to enhance security of wireless networks.  It provides extra security features to ensure information transmitted over the wireless network is as secure as possible.  Lamar University utilizes the Cloudpath XpressConnect application for its ease of use in doing all the technical configurations on the device without much user interaction.

So anything I do on the wireless network is secure?

The security we utilize is the highest-level wireless security we can provide.  All of the wireless campus traffic will be encrypted between the endpoint device and the wireless access point.  Security for communications leaving campus will vary depending on the application that is used.

How often do I need to complete this process?

Enrollment length starts on the date of the initial process, and varies by user.  Students are required to re-enroll every 9 months.  Faculty and staff are required to re-enroll annually.  Guests are required to re-enroll every 24 hours. 

Does the time on my device matter?

Yes, the time and date on the device must be accurate.  If the device is receiving multiple certificate errors when attempting to make a connection, then it is possible the time is not set accurately.

Enrollment Process

When I connect to the joinLU network and attempt to reach a website, I am informed the connection is not private and an attacker might be trying to steal my information. Should I be concerned?

This is a known error that is generated when attempting to connect to a secure site on the joinLU network and the redirect fails. Go to a non-HTTPS website, such as www.lamar.edu, and the device should be redirected properly.

I notice three options, “Student, Faculty, or Staff” “Guest” and “I have a Voucher.” Which do I choose?

If you have a valid Lamar LEA account, select “Student, Faculty, or Staff.” This network will provide the highest level of service.  If you do not have a valid Lamar LEA account, select “Guest.” If you have a voucher code select “I have a Voucher” then enter the voucher code. 

How do I obtain a voucher and why would I need it?

A current Lamar University student, faculty, or staff member with an LEA account does not need a voucher. Vouchers are for long term guests and may be requested through the department that is sponsoring the guest. Departments may request single or multiple vouchers by submitting an email to the Service Desk at servicedesk@lamar.edu

What can I do once on the network?

Students will have access to regular internet services, as well as publicly accessible LU student resources such as email, LU Connect (Blackboard), and self-service banner. Faculty or staff will have access to regular internet services as well as the same resources typically available from the Lamar University wired network.  Guest will have limited speeds and services available and will be limited to basic web access.

Is there a limit on devices on the wireless network?

Yes, the limit is five (5) devices per LEA account or Guest account.

Does my enrollment expire?

Yes, students are required to re-enroll every 9 months.  Faculty and staff are required to re-enroll annually.

Does my certificate expire when my device is not campus?

Yes, after 30 consecutive days a device will expire if it has not connected to the network.

What happens when I change my LEA password on my PC? Does my enrollment expire?

No, device enrollment utilizes the LEA authentication only for initial enrollment. Once completed, the new password will not need to be used unless the device enrollment has expired. 

How do I know when I’m connected to the secure network?

Some devices will move to the secure network automatically; some may present additional steps to complete the process.  Once completed the web browser should be redirected to www.lamar.edu.  If not check the device wireless settings to verify the device is connected to LUsecure.

Removing Devices

How do I remove registered devices?

Once three (3) devices have been registered, an additional step will be seen when enrolling a device. This step will give the option to remove unused devices.  Also, a device not seen on the wireless network for 30 days will unregister automatically.

I am no longer affiliated with Lamar University, how do I remove the configurations from my device?

The process of removing configurations is unique to every device.  Contact the Service Desk at 409.880.2222, by email servicedesk@lamar.edu, or on the seventh floor of the Mary & John Gray Library, Room 707 for assistance.

General Troubleshooting

My device keeps reconnecting to the “joinLU” network.

Go to the wireless connections on the device and tell it to “Forget” the joinLU network. It is only needed for the initial registration. 

I had to re-enroll my device, now when I go through the process it states “using existing configuration” on the loader but never actually connects to the LUsecure network.

This can be caused by cached browser credentials. Exit out of the loader and click “Start Over” on the web page, and then go to your browser settings to clear cookies. This is typically found under browser history. 

I can connect to “joinLU” but no web pages will load.

This is typically caused by not having DNS set to “obtain DNS server address automatically”.  Instead set to always use a public DNS service, for example Google Public DNS (8.8.8.8).

Changing DNS to automatically configure will vary from device to device.  The DNS settings are found within the network settings under TCP/IP.

After upgrading the software on my device, I can no longer connect to the Lamar University wireless system.

If access to wireless services at Lamar University is a high priority, please verify compatibility before upgrading to newer software. The latest supported versions can always be found on the home page of https://wifi.lamar.edu.

Lamar University makes every effort to support the newest releases of software from all vendors for our wireless network. However, it cannot be guaranteed to be supported immediately due to testing and security considerations.

Note:  “Beta” releases of software are not supported.

Can I complete the steps without using the XpressConnect application?

Yes, you can complete the network setup manually during the enrollment process.

  1. On the Download page select the recommended download option, Show all operating systems.
  2. Expand to Other Operating Systems to view the steps for manual configuration.

Note:  The steps for a manual install will vary depending on the Operating System.

I switched users on my computer and now I can no longer connect.

User enrollment is tied to the local computer account.  Changing accounts breaks the enrollment. Please complete the enrollment process while logged in to the user account used daily.

I’m having trouble.

While most devices will connect and the process will be seamless, problems may arise. In most cases starting the entire process over will solve the problem. If problems persist, contact the Service Desk at 409.880.2222, by email servicedesk@lamar.edu, or on the seventh floor of the Mary & John Gray Library, Room 707.

Android Devices

Do I need to create a screen lock on my Android device for Wifi access?

Yes, a screen lock is required if one has not been previously created. If this lock is removed the device will no longer be able to connect to the Lamar University wireless network and the device will have to be re-registered. This is an Android enforced security requirement. 

Do I need this XpressConnect app that is downloaded?

The XpressConnect app is needed for the initial configuration. It may be deleted once the process is complete, but will need to be downloaded again the next time the device is required to register.

Apple Devices

Why can't I download the XpressConnection application?

OS X automatically opened the connection web page in a limited-functionality browser window preventing you to download the XpressConnect application.  In order to complete the process, close this limited-functionality window and open a web browser.

Why is my Apple device receiving the following error: “Too Many Redirects”?

This happens when cookies have been disabled in the browser.  Cookies will need to be enabled through the Safari applet in System Settings and the connection process restarted.

Linux Devices

My Linux distribution is not listed, but it is very similar to Ubuntu/Fedora.

Ubuntu and Fedora are the officially supported Linux distributions. Others may work but support cannot be guaranteed.  

Fedora is prompting me for a keyring, do I need this?

Yes. Fedora has an extra security requirement for saving security credentials, the GNOME keyring. This encrypts the credentials and stores them locally, which are then used whenever the device reconnects to the wireless network. 

I can download the file, but I get an error when I open the folder and attempt to run the application.

The Linux loader is downloaded in a compressed file and must be extracted.

  1. Click Extract in the Archive Manager.
  2. Select a folder, and click Extract.
  3. After the file is extracted, go to the folder you selected and select the XpressConnect-x86 file.